Frequently Asked Questions
Everything you need to know about your Truetone Music experience.
What is the standard shipping time for instruments?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days depending on your location, and all instruments are fully insured during transit.
Do you perform a setup on guitars before shipping?
Yes, every guitar and bass undergoes a multi-point inspection and professional setup by our in-house luthiers to ensure it is play-ready the moment it arrives.
What is your return policy for electronics?
We offer a 14-day return window for most items. Products must be in original condition with all packaging, manuals, and included accessories to qualify for a full refund.
Do you offer international shipping?
Truetone Music ships to many countries worldwide. Please note that international customers are responsible for all import duties, taxes, and customs fees imposed by their respective governments.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products on your website brand new?
We carry both brand-new equipment and certified pre-owned gear. Each product page clearly indicates the condition of the item, and used gear is rigorously tested for functionality.