Returns & Exchanges

At Truetone Music, we want you to be completely satisfied with your gear; if for any reason you are not, you can return most items within 14 days of delivery for a full refund or exchange. Please ensure all equipment is returned in its original condition with all included packaging and accessories to qualify.

1

Initiate Your Request

Contact our support team via email or phone within 14 days of receiving your order to obtain a Return Authorization (RA) number.

2

Pack Your Gear

Carefully pack the item in its original manufacturer packaging, then place it inside a sturdy shipping box with sufficient padding to prevent damage.

3

Ship the Item

Clearly write your RA number on the outer shipping label and send the package to our designated returns facility using a trackable shipping service.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or exchange within 3-5 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing